Complaint Policy

Last Updated July 2025

Effective for users in the United Kingdom

This Website Complaint Policy outlines how The Links Group — comprising Links Recruitment, Links Training, and HR Nationwide (trading as Privilege HR) (“we”, “us”, or “our”) — handles complaints received through our websites or digital platforms. We are committed to resolving issues transparently, fairly, and in a timely manner, in line with our values of integrity and respect.

1. Purpose

We take all website-related complaints seriously. This policy explains how individuals can raise concerns about content, service issues, accessibility, or functionality, and what they can expect from our process.

2. What You Can Complain About

You may raise a complaint if you believe:

• Information on our website is inaccurate, misleading, or inappropriate
• Our website is inaccessible or not functioning properly
• A service promoted on our website was not delivered as expected
• Your personal data has been mishandled online
• There has been a delay in our online response or communication

3. How to Raise a Complaint

You can submit a complaint by:

• Emailing us at: hello@linksgroup.co.uk 
• Writing to us at:

  Links Group Ltd
  Thorens House
  Beck Court
  Cardiff Gate Business Park
  Cardiff
CF23 8RP

Please include:

• Your name and contact details
• A clear description of the issue
• The URL or section of the website involved (if applicable)
• Any supporting evidence or screenshots

4. How We Handle Complaints

We aim to:

• Acknowledge your complaint within 3 working days
• Provide a full response within 10 working days
• Keep you informed if further time is required for investigation

All complaints are handled confidentially and in accordance with our Data Protection Policy.

5. Escalation

If you are dissatisfied with our response, you may escalate your complaint to a Director by replying to the same communication or stating clearly that you wish for the issue to be reviewed at a higher level.

6. Your Rights

Raising a website complaint will not affect your rights as a customer or service user. You will not suffer any disadvantage for bringing a concern forward in good faith.